Office Policies

Princeton Family Care Associates sees patients both in-person and virtually. Advances in technology have made telemedicine accessible to almost everyone. We do require once to twice annual visits depending on the patient's medical status. Due to technology advances and the convenience of video platforms, phone/voice only appointments are not appropriate. Check with your insurance carrier regarding reimbursement for out of network telemedicine appointment claims.​


Refill Requests
We have found that automated pharmacy refill requests frequently are for medications that have been discontinued, the dose has been changed or the patient does not need a refill. We ask that patients call our office directly (609) 419-0123, to request any refill orders.

We request that patients contact the office before 3:00pm on Monday – Friday for refill requests. Requests received after 3:00pm will be completed the next business day. Refill requests will not be made over the weekend. We direct patients to make their refill requests 7 days before their last medication dose.

We aim to process refill requests within 1 to 2 days, but specific drug classes, such as controlled substances, require they be sent directly by the licensed clinician. Each clinician has time allocated in their schedule when in the office. 


Notice of Privacy Policies
We are required by law to maintain the privacy of all mental health information. This notice is a statement as to the rights and obligations of both parties. To view and print a copy of this policy Select this link. If you have any questions about this notice, please contact our office staff.


Cancellations/No Shows
If a patient cannot keep an appointment, we ask for notification as soon as possible. This frees up time for another patient to be seen during that time. A fee is assessed when late cancellations or no shows become problematic.

48-hour notice is required for all full sessions, or a $125 late cancellation fee will apply. A 24-hour notice is required for all medication management appointments, or a $65 late cancellation fee will apply.

When late cancellations and no shows become habitual the fee will increase up to the full cost of the visit.


​Confidentiality & Disclosure
of Health Information
The physician patient relationship is an important foundation of the patient's healthcare. Clinical practice requires mutual understanding, respect and confidence. It is for that reason that we will not give out any information regarding our patients to anyone, including family members, without the written consent of the patient. If the patient is older than 18 years of age. 

Release of medical information for minors will require proper consent forms from parents or guardians. In the case of a divorce, parents with medical custody must be the signer of the release forms.

We will use and disclose Health Information only with our patient’s consent. Patient’s authorization can be requested by competing an Authorization to Use - Disclose form.